A. We do charge shipping for orders under $25 domestically (within the US), or for non-standard shipping (i.e. express), or for international shipments. The shipping charge is $2.76 for shipping within the continental United States. For other countries or territories please contact us first before placing your order.
Q. Do you ship overseas?
A. We ship to every country in the world.
Q. What about shipping to APO/FPO addresses?
A. Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we can not offer Express shipping to these locations or package tracking. Please allow 1-6 weeks for delivery.
Q. How soon will I receive my order?
A. Processing time for in-stock items is usually 1 business day. Standard delivery is averaging 3-5 business days; priority shipping is 2-3 days, and express delivery is 1-2 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.
Q. How will my order ship?
A. Service provider is the USPS, or UPS. When your order ships, you will receive an email that includes a USPS or UPS tracking number if applicable. For more information about shipping, please check the USPS or UPS web site.
Q. What if I want to return an item?
A. Refunds are made under certain circumstances within 30 days of purchase, and may be subject to a restocking fee. Please do not return product you have mostly used. You must email info[at]alternativehealthwarehouse.com and request a return authorization. Without an RA, your return will not get processed. Shipping fees are non-refundable. We are always happy to exchange product. Please be aware that you will be responsible for return shipping charges. Also, please understand that there are no refunds on AQUA SILK as the product is very expensive to produce, is safe and works for everyone, and does not travel well, so cannot be reshipped / returned.
